Synechron is a leading software services and consulting company with 4000+ employees worldwide. Around 10-15% of Synechron’s workforce works onsite at customer locations for more than 6 months or longer at a time. During this period they need to avail the training benefits that are much needed to upgrade their skills for meeting customer project requirements, and to remain professionally competitive. However, given their busy schedules, work commitments, and travel costs, it is not feasible for them to attend in-person training sessions. It is not cost-effective for Synechron to arrange such training sessions, which may also lead to loss of customer productivity and revenue.
kPoint provides an apt solution by capturing the training content using video, voice, written text, documents and desktop. These media-rich training kapsules are delivered world-wide over the Internet. The kapsules are fully searchable, easy to navigate, interactive with features such as bookmarks, questions, tags, and comments that allow onsite consultants to interact with expert trainers and also learn collaboratively. Over 4000 kapsules are viewed by Synechron so far. Consultants view the content anywhere, anytime at own pace. Repeat views for complex training are easily possible. Nearly 1000 such consultants are trained by kPoint so far, that has led to increased productivity and better on-the-job performance at customer location.
Senior HR Director, Mr. Milind Mutalik, spoke about Synechron’s successful association with kPoint in his statement; “Synechron prides itself in its consultants spending 100% of the allocated time resolving critical issues for global customers. We wanted to ensure that this high productivity is maintained and yet they do not lose out on learning opportunities and their engagement with the rest of Synechron remains high. kPoint has effectively addressed both these challenges for us. Our experts create rich multi-media content that feels “live” with close-to-zero effort. kPoint provides facilities for targeted promotion to employees and gives us insights into its effectiveness. In addition, kPoint provided us with deep content search that yields huge time saving for our content users and creators.”
“We wanted to ensure that high productivity is maintained, and yet the consultants do not lose out on learning opportunities and their engagement with the rest of Synechron remains high. kPoint has effectively addressed both these challenges for us.”
Senior HR Director, Synechron