3-5 years of experience delivering technical solutions in a consultative role at a SaaS company; familiar with matrixed project teams.
Working technical knowledge of industry-standard practices for implementing API, and SSO authentication.
A background in L&D with prior experience with LMS, or any SaaS product implementation is a plus.
Excellent written and verbal communication skills.
Should be a good listener and can put themselves in the customer's shoes to get an understanding of the requirements.
Should be a quick learner.
Should have problem-solving skills in the technical and interpersonal areas.
Able to collaborate with different stakeholders, customers, and internal teams to achieve the set goals.
Excellent customer engagement and management skills Quick to adapt to new customer requirements, new features / enhancements, and product directions.