How Icertis uses kPoint kapsules for customer training

By March 27, 2017Casestudy

Icertis, the leading provider of enterprise solutions in the Microsoft Cloud, has transitioned to kPoint for customer training videos, as part of its initiative to provide a path-breaking user experience for enterprise applications. Icertis’ product suite includes comprehensive ERP-surround solutions for contract and compliance management, transportation management, public transport management, and fleet management. These products have flexible deployment models – on-cloud, on-premises and hybrid options to ensure that diverse requirements for cost, compliance, and security are met.

“Our enterprise customers have a global presence and our applications cut across business units and people functions. User training is critical for product adoption and overall user experience – customized, contextual and visual content that speaks the user’s language. It is very valuable in improving user training.” said Monish Darda, CTO, Icertis. He also added, “Today, enterprise users expect the ‘ease of use’ from business products similar to what they experience from the consumer applications in their social and personal lives. Having access to an on-demand visual training ensures that users can learn and follow at their own pace. Additionally, kPoint also allows us to share training videos with our customers in a secure and integrated way.’’

Since the transition, Icertis has used kPoint in several customer training programs around the world. Because kPoint enables two-way communication around a video, customers have benefited from a great user experience. Icertis too has seen better adoption and a decrease in support calls as a result of the interactive content.

“The ROI on videos in training is very well established. Videos used to take a lot of effort to create and share. Icertis has set up a well-oiled process to churn customized user training. A customized training program has a clear business benefit of reducing the support burden,” said Sunil Godse, VP of Customer Solution at kPoint.

About Icertis
Icertis is the leading provider of enterprise solutions in the Microsoft Cloud. The company’s cloud-native products and services address specific enterprise business needs by fully leveraging the cloud’s elasticity, ubiquity, and availability. Icertis’ product suite includes comprehensive ERP-surround solutions for contract and compliance management, transportation management, public transport management, and fleet management. The products have flexible deployment models – on-cloud, on-premises and hybrid options to ensure that diverse requirements for cost, compliance, and security are met. Icertis’ cloud-native services help customers build innovative, secure, and easy-to-use applications, leveraging prefabricated frameworks and adapters and modules to integrate data from multiple locations. Icertis products and solutions are deployed in multiple Fortune 500 companies and have received great reviews from both users and analysts alike. For more information, please visit www.icertis.com.

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Today, enterprise users expect the ‘ease of use’ from business products similar to what they experience from the consumer applications in their social and personal lives. Having access to an on-demand visual training ensures that users can learn and follow at their own pace. Additionally, kPoint also allows us to share training videos with our customers in a secure and integrated way.

-Mr. Manish Darda
kPoint Technologies

Author kPoint Technologies

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